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FAQ

Hey hey there, I want to become a member. How much does it cost?

Premium Memberships cost just $6.95 per month, or $59.95 for a whole year. Once you’re signed up you’ll have unlimited access to our back catalogue of Hey Hey episodes. Both monthly and yearly memberships are set up on a recurring basis so you don’t need to worry about renewing your membership to keep watching. 

Sign me up! How do I pay?

All payments are processed through PayPal. PayPal accepts all major credit cards and bank accounts. If you don’t have a PayPal account, you can create one as part of your membership sign up. It’s quick, easy and free. Your subscription will be charged in Australian Dollars (AUD).

Do I need to use PayPal?

PayPal or credit card via PayPal is the only method at the moment however we may add additional payment methods in the future.

How many devices can I view on?

You can log in on a few mobile devices or tablets and a few laptops or desktops which is hopefully enough for Hey Hey to be on in every room of the house.

Does your site support Chromecast or Apple TV?

At this moment AppleTV & Chromecast are enabled. Casting the browser window is not prevented for the tech-savvy. The Chromecast player option works from Chrome browser. Google’s Support Page

Is this site region-locked?

No. You can view this from anywhere in the world.

Are the videos captioned?

Unfortunately, these videos do not have subtitles or captions.

Is my payment secure?

It sure is! All payments are processed through PayPal, which means we don’t have access to, or store, any of your financial information.

I signed up but didn’t receive a confirmation email. Help!

Hey, don’t worry. It probably got caught in your spam filter. Just take a look in your junk folder.

What full episodes are available to paid subscribers?

All episodes from the Hey Hey it’s Saturday back catalogue are available to stream with a premium membership. This includes our earliest episodes from 1977 all the way through to the comeback series in 2010. There are also a range of spin offs and specials available to watch online including The Best & Worst of Red Faces,  Gonged But Not Forgotten, Hey Hey by Request, Hey Hey it’s the Comedians, Red Faces Classics and Hey Hey It’s The Holidays.

I’ve signed up but videos are still locked?

Check your membership level say’s monthly or annual in the member’s area. If that’s the case, try signing out and back in again.

Why can’t I hear my video?

Some web browsers, especially on mobile, automatically mute the player thinking that it’s an ad. You can normally fix this by unmuting in the player bar but if that doesn’t work please try in another browser or submit a report on the membership page letting us know the video title & device so we can investigate.

What browser can I use with heyhey.tv?

We recommend Chrome and support Safari & Firefox too. Whichever browser you prefer, please use the most recent version available to make sure everything works smoothly. You can update your browser(s) here:
Chrome – https://chrome.google.com
Safari – http://www.apple.com/safari
Firefox – http://www.mozilla.org/firefox

Do I need Flash to watch your videos?

Nope! All videos are streamed directly to your computer or smartphone. Flash is not necessary to watch anything on our website.

What can I do if my iOS device isn’t playing videos

Some iPhones or iPads play audio but no video. If this happens you can try closing all pages, clearing the browsing history and reopen the page. You’ll need to log in again.

On some models, running iOS 15 you may need to complete the following steps:

Open Settings and browse for Safari.
Scroll all the way down to Advanced.
Go for Experimental Features.
Disable GPU Process: Media

What size are your video files?

Our full episodes are available to watch in standard definition.

What aspect ratio are your videos in?

All of our content from the year 2000 onwards is in 16:9. Content from 1999 and earlier is in 4:3. We didn’t record in digital before 2000, ya’ll.

My video is not playing properly! What do I do?

Uh oh! Glitchy streaming can be caused by a slow internet connection or buggy software. Try another computer or connection. Still not working? Send us a report on your membership page telling us what year and episode number you’re trying to watch.  We’ll get back to you with dedicated support as soon as we can.

How can I cancel my membership?

You can cancel your membership at any time by visiting your profile page, or through PayPal. Cancellations are effective immediately but please note that no refunds will be issued.

Can I buy Hey Hey It’s Saturday merchandise online?

The bad news is we’re not currently selling merchandise. The good news is this might change in the future, so check back at a later date.